Privacy Policy

1. Introduction

MutualResourceCenter ("we," "our," or "us") is dedicated to maintaining your privacy. This Privacy Policy outlines our methods for handling your personal information when you visit our website mutualresourcecenter.site or utilize our yacht charter services.

By engaging with our services, you are agreeing to our information handling processes described in this document. This policy abides by relevant privacy regulations, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and other pertinent Canadian privacy laws.

2. Information We Collect

2.1 Personal Information

Personal information that you voluntarily supply to us includes data we collect when you:

• Reserve a yacht charter
• Reach out to us via our website or telephone
• Sign up for our newsletter
• Complete forms on our website
• Join surveys or promotional activities

The types of information we may gather include:

• Identification and contact details (email, telephone, address)
• Financial details for transactions (handled securely by external service providers)
• Preferences and specifications for charters
• Emergency contact details
• Special dietary needs or health information (if voluntarily disclosed)

2.2 Automatically Collected Information

Our website automatically logs certain details about your device and browsing habits:

• IP address and geographical data
• Type and version of your browser
• Webpages visited and duration of site visit
• Source websites
• Device specifics (model, screen resolution, etc.)

2.3 Cookies and Tracking Technologies

Cookies and related tracking methods are utilized to improve your browsing experience on our site. These technologies facilitate us in:

• Saving your preferences
• Analyzing site use and performance
• Delivering tailored content
• Refining our offerings

Your cookie preferences can be managed through your browser's settings or our consent management platform.

3. How We Use Your Information

We use the collected information for several purposes such as:

• Service Provision: To facilitate yacht chartering services, manage reservations, and communicate regarding your bookings
• Customer Care: To address your queries and provide support
• Transaction Handling: To carry out payment processing and oversee invoices
• Safety and Security: To secure our operations and defend against deception
• Marketing: To forward promotional content and updates, upon your approval
• Website Enhancement: To assess user interaction and boost our website's capabilities
• Legal Adherence: To act in compliance with legal and regulatory mandates

4. Information Sharing and Disclosure

Your personal information is not put up for sale, exchanged, or leased to unrelated third parties. Instances where your data might be disclosed include:

4.1 Service Providers

Cooperating third-party providers might receive information to assist in functions such as: secure payment processing; hosting and managing our site; email campaigns; analytics and system performance; customer service.

4.2 Legal Obligations

We may release your details when mandated by law or to comply with judicial orders, emergencies, or to scrutinize possible fraudulent or illegal activities.

4.3 Business Changes

In scenarios such as mergers, acquisitions, or asset sales, your personal data may be part of the transferred assets.

5. Data Security

Efficient technical and organisational safeguards guard your personal data against unauthorized intrusion, modification, revelation, or erasure. These include encryption, protected server environments, entry limits, periodic evaluations, and training for our team.

Nevertheless, as no electronic storage or data transmission can be completely invulnerable, we cannot warrant absolute security of your personal details.

6. Data Retention

Your personal data is stored only as long is it is essential for the intended goals or as dictated by legal stipulations. Usual retention periods include:

• Charter reservations: 7 years (for taxation/legal reasons)
• Marketing interactions: until you opt out or request deletion
• Site analytics: 26 months
• Client support records: 3 years since the last interaction

7. Your Rights and Choices

You hold rights to access, modify, erase (with legal constraints), transfer, decline marketing communications, and adjust cookie settings. To exercise these rights, please reach out to us with the details provided below.

8. Third-Party Services

8.1 Google Analytics

For analyzing our website traffic, we employ Google Analytics. Opting out is possible through the Google Analytics Opt-out Browser Add-on.

8.2 Social Media

Our site may link to social media platforms which operate under their own privacy terms.

8.3 Payment Processors

We entrust payment functions to external services adhering to the PCI DSS standard.

9. International Data Transfers

Data may be processed and stored in jurisdictions apart from Germany. We enforce suitable protections in line with applicable data protection legislation.

10. Children’s Privacy

We do not target children under 13 for our services, nor intentionally collect their information. If it comes to our notice that a minor has furnished their data, contact us forthwith.

11. Changes to This Privacy Policy

Periodic updates to this Privacy Policy may reflect alterations in our practices or legal requirements. Notifications will be made through posting the amended policy, emailing registered users, or a notice on our website. Continued usage following such changes signifies your agreement.

12. Contact Information

For questions regarding this Privacy Policy or our treatment of personal data, please get in touch:

13. Compliance with Google Ads User Consent Policy

We abide by the policies set forth for user consent on Google Ads. Your preferences for cookies and tracking can be modified at any time via our cookie management options.