Refund Policy

Transparent and equitable refund terms for your assurance

Overview

At MutualResourceCenter, we comprehend that situations can fluctuate, and we are committed to offering transparent and just refund terms. This policy elucidates the scenarios in which refunds are permissible for yacht rental services.

Please examine this policy meticulously prior to reserving a service. By booking a yacht with MutualResourceCenter, you are affirming your consent to these refund conditions.

Standard Cancellation and Refund Timeline

More than 72 Hours Prior to Charter

100% Refund

Eligible for: Complete refund barring processing expenses

Processing Duration: 5-7 business days

Processing Charge: €50 for credit card transactions

Prerequisites: Must be asked for in written form via email or telephone

24-72 Hours Prior to Charter

50% Refund

Eligible for: Half the total cost of the charter

Processing Duration: 7-10 business days

Processing Charge: €25 subtracted from the refund amount

Prerequisites: A justifiable reason is necessary; administrative fees may be applied

Less than 24 Hours Before the Charter

No Refund

Eligible for: No possibility of a refund

Exception: Extraordinary circumstances might be taken into account

Substitute: Credit for future charters may be provided at the discretion of management

Prerequisites: Supporting documents are required for emergencies

Cancellations Due to Weather Conditions

Our Commitment to Safety

We prioritize safety above all. If the captain, qualified by our standards, determines that weather conditions are too hazardous for charter operations, we offer several alternatives:

  • Complete Refund: If rescheduling is not a viable option, a full refund will be granted
  • Rebooking: We allow changing the charter to another available slot with no extra charge
  • Charter Credit: Issuance of a voucher valid for a year from the initial charter date

Weather Evaluation Procedure

We carry out a thorough weather analysis, which includes:

  • An examination of wind intensity and orientation
  • Measurement of wave magnitudes and ocean conditions
  • Predictions for visibility and precipitation levels
  • Alerts and warning from maritime authorities
  • Professional captain's assessment for ensuring safety

Timing for Decision: The decision on weather-induced cancellation is usually made at least 4 hours prior to the planned departure time.

Refunds in Medical Emergencies

Circumstances of Urgent Nature

We acknowledge the reality of unexpected health crises. Below are some instances that might be eligible for exceptional consideration:

  • Illness or injury necessitating hospital care
  • Loss of an immediate family member
  • Urgent military orders
  • Mandatory juror service or court orders
  • Natural calamities that impact travel plans

Proof Necessary for Documentation

To process a refund request due to an emergency, please present:

  • A medical report or hospital records
  • A death notice, if applicable
  • Verified military directives
  • A legal summons or notice for jury duty
  • Governmental travel warnings or declarations of an emergency

Procedure: Emergency refunds are addressed within 3-5 business days after submission of required paperwork.

Cancellations Due to Operational Issues

Technical Malfunctions

Should the yacht assigned to you suffer from technical difficulties that remain unresolved:

  • Swap for Another Vessel: We will seek to provide a yacht of similar qualities
  • Full Reimbursement: In the event no comparable option is accessible
  • Partial Refund: If the alternate yacht has varying pricing
  • Restitution: Extra compensation might be given for the inconveniences experienced

Unavailable Crew

In rare instances where the certified crew is not accessible:

  • A substitute crew will be arranged when possible
  • A full refund will be provided if the charter cannot be carried out
  • An offer to reschedule at no extra cost

Refund Processing Methods

Reimbursement Approach

Refunds will be reverted using the initial payment method utilized at booking time:

  • Credit Cards: Within 5-7 business days
  • Wire Transfers: Within 7-10 business days
  • Cash/Cheque: Processed in 3-5 business days

Service Charges for Processing

For Credit Card Transactions

A €50 charge for cancellations occurring more than 72 hours before

For Wire Transfer Refunds

A €25 charge applies to all such refunds

International Processing

Additional charges may be applicable for transactions across national borders

Policies on Charter Credits

Scenarios for Credit Issuance

In certain scenarios, charter credits could be presented as an alternative to refunds:

  • Cancellations made in a timeframe shorter than 24 hours
  • Cancellations due to weather
  • Voluntary requests for rescheduling
  • Disruptions due to operational reasons

Credit Conditions

  • Validity: Credits are good for one year from the date of issuance
  • Transferability: Credits cannot be transferred to others
  • Monetary Value: Corresponds to the complete value of the charter, excluding processing fees
  • Utilization: Credits can be used towards any available yacht charter
  • Expiration: Credits expire after a year with no possibility for extension

Recompense for Partial Services

Service Disruptions

If your yacht experience is interrupted or curtailed due to causes we oversee:

  • A proportional refund based on the unutilized duration
  • A voucher for a future booking of equivalent worth
  • Complimentary offerings or upgrades may be provided

Interruptions Caused by Guests

If a yacht trip is brought to an end prematurely due to actions by guests or breaches of safety rules:

  • The remaining time will not be refunded
  • Payment in full is still required
  • Supplementary costs might ensue

Conflicts Regarding Refunds

If there's a discrepancy with your refund, the following steps are available:

  • Request a reconsideration by the management
  • Present additional proof or details
  • Seek mediation through agencies for consumer protection
  • Turn to legal channels as per the governing laws

Procedure for Refund Requests

Step 1: Getting in Touch

For refund inquiries, reach us through:

Step 2: Detailing Your Information

Make sure to provide the following details in your plea:

  • Confirmation code for your booking
  • Time and date of your reservation
  • The reason behind the cancellation
  • Any related documents (if applicable)
  • Your preferred method for receiving the refund

Step 3: Approval and Processing

We will acknowledge your appeal within a day, assess it relative to this outline, determine within 48 hours, and proceed with authorized refunds as per the specified period.

Significant Details

  • Requests for refunds must always be penned down
  • Refunds will be processed in €, despite the currency used at the transaction time
  • We advise obtaining travel insurance as a precaution
  • These policies are liable to amendments, given a forewarning of 30 days
  • Refunds are in accord with relevant taxes and legal stipulations

Point of Contact

For any queries about refunds or to forward a refund request, reach us at:

Refunds Department
MutualResourceCenter Marine Services Ltd.
Marina Point
Hamburg 20459
Germany

Phone: +49 40 1234 5678
Email: [email protected]
Hours of Operation: Monday to Friday, from 9 AM to 5 PM

Date Modified: May 15, 2027

We have crafted this refund guide with fairness and transparency in mind. We urge you to attentively peruse the conditions before engaging in booking services and consult with us for any queries.